Frequently Asked Questions

Everything you need to know about shopping at Altex

What is the standard shipping time for electronics?

Most orders are processed within 24 hours. Depending on your location, standard shipping typically takes 3 to 5 business days, while express options are available at checkout.

How do I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return policy for opened gadgets?

We offer a 30-day return policy. If the item has been opened, it must be returned with all original packaging, manuals, and accessories to be eligible for a full refund or exchange.

Do my products come with a manufacturer warranty?

Yes, all electronics sold at Altex come with a standard 1-year manufacturer warranty. We also offer extended protection plans for additional peace of mind.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various 'Buy Now, Pay Later' financing options.

Can I cancel or modify my order after it has been placed?

Orders can be modified or cancelled within 1 hour of placement. After this window, the order is sent to our warehouse for processing and cannot be changed.